A guest writes in English at 23:05
James, from the UK, writes in English on WhatsApp about a stay in March.
Casa da Ribeira's Route
Example. This kind of business is available soon.
The customer
Casa da Ribeira: I'm Casa da Ribeira's digital assistant. I use artificial intelligence. I can help with guest questions and booking requests; if you prefer, I'll hand the conversation to a person at any time.
Casa da Ribeira: Hello James. Happy to help with Casa da Ribeira. What dates are you thinking of?
James: 12 to 16 March, two adults. Is breakfast included and is there parking?
Casa da Ribeira: Breakfast is included, served 8 to 10. There is free street parking nearby and a paid car park two minutes away. Would you like me to pass your request for 12 to 16 March to Teresa?
James: Yes please. Can you confirm the room is available?
Casa da Ribeira: I can't confirm availability myself; Teresa checks the calendar and confirms with you. I've passed the dates on.
James: Great. Also, is it easy to get there from Lisbon airport without a car?
Casa da Ribeira: Yes: train from Cais do Sodré to Cascais, about 40 minutes, then a short taxi or a walk. Teresa can send exact directions once your stay is confirmed. Do you know roughly what time you will arrive?
James: Probably around 6 pm on the 12th.
Casa da Ribeira: Noted: arriving around 18:00 on 12 March. Teresa confirms availability and replies to you here.
What you receive
What we know
- Who
- James
- Dates
- 12 to 16 March, 2 adults
- Interest
- breakfast, parking
- Travel
- no car, arriving from the airport
- Expected arrival
- 12 March, around 18:00
Next step
- Confirmation of availability (with Teresa)
What the assistant won't do alone
Can you confirm the room is available?
Does not confirm availability it cannot see, says what it will do and passes the dates to Teresa.
Summary for Teresa
- Guest
- James, United Kingdom, prefers English
- Stay
- 12 to 16 March, 2 adults
- Open question
- availability of the room
- Travel
- no car, from the airport, arriving around 18:00
- Next step
- confirm availability and reply in English
Tell me when it's available