A traveller asks for a car on the website while Rui is handing over a car
Anna, a traveller landing in Faro, asks on the company's website for a family car for a week (PT mirror: the same request in Portuguese)
Auto Ria's Route
Example. This kind of business is available soon.
The customer
Auto Ria: I'm Auto Ria's digital assistant. I use artificial intelligence. I can help with car and transfer requests; if you prefer, I'll hand the conversation to a person at any time.
Auto Ria: Auto Ria, good afternoon. Rui is handing over a car. Tell me what you need and I'll pass your request on to him.
Anna: Good afternoon, I need a car at Faro airport.
Auto Ria: Noted. What are the pick-up and return dates and times?
Anna: Pick-up on Saturday at 2 pm, return the following Saturday.
Auto Ria: Thank you. What size of car would you like?
Anna: Before that, how much is the week, all in?
Auto Ria: I can't give you a figure: I only give the company's own prices, and I don't have them here. I'll pass the question to Rui with your request.
Anna: A family car, there are four of us with four bags.
Auto Ria: Noted. Rui will confirm the car group with you. How many people will drive? And how would you like the reply?
Anna: Only me. Please reply on WhatsApp.
Auto Ria: Noted. Your request is with Rui, who will reply on WhatsApp to confirm or propose another option.
What you receive
What we know
- Who
- Anna
- pick-up
- Faro airport
- dates requested
- Saturday at 2 pm, return the following Saturday
- car
- family car, four people and four bags
- reply
- on WhatsApp, one driver
Next step
- rental, for Rui to confirm
What the assistant won't do alone
Before that, how much is the week, all in?
I can't give you a figure: I only give the company's own prices, and I don't have them here. I'll pass the question to Rui with your request.
Summary for Rui
- Pick-up
- Faro airport
- Dates requested
- Saturday at 2 pm, return the following Saturday
- Car
- family car, four people and four bags
- Reply
- on WhatsApp, one driver
- Status
- asked the price for the week; nothing is booked
Tell me when it's available