Someone writes after the shop has closed
Helena lives in Carcavelos, is looking for a gift and writes on WhatsApp after the shop has closed.
Casa Marés's Route
Example. This kind of business is available soon.
The customer
Casa Marés: I'm Casa Marés's digital assistant. I use artificial intelligence. I can help with questions about the shop and product requests; if you prefer, I'll hand the conversation to a person at any time.
Casa Marés: Good evening. The shop has closed for the day, and you can leave here what you are looking for and I will pass it to Marta.
Helena: Good evening. Do you have a 24 cm cast-iron pot? It is meant as a gift.
Casa Marés: We do gift wrapping. To ask Marta to look for the pot, tell me when you need it by.
Helena: By Saturday. Can you reserve it?
Casa Marés: I can't see the stock from here, so I can't confirm or reserve it. I'll ask Marta to check tomorrow morning and reply to you.
Helena: All right. I'll collect it in the shop.
Casa Marés: Noted: collection in the shop. Would you prefer Marta to reply here on WhatsApp or by phone?
Helena: Here on WhatsApp.
Casa Marés: Noted. Marta will reply to you here tomorrow, after 10:00, when the shop opens.
What you receive
What we know
- Who
- Helena
- What they want
- cast-iron pot, 24 cm, as a gift
- Needed by
- by Saturday
- Collection
- in the shop
- Contact
- this WhatsApp
Next step
- Stock check (with Marta)
- Reply from Marta, tomorrow after 10:00
What the assistant won't do alone
Can you reserve it?
Does not confirm or reserve what it cannot see, says what it will do and routes to Marta with the context.
Summary for Marta
- What they want
- cast-iron pot, 24 cm, as a gift
- Needed by
- by Saturday
- Collection
- in the shop
- Contact
- Helena, on this WhatsApp
- Still open
- check the stock
- Next step
- reply to Helena tomorrow, after 10:00
Tell me when it's available