A guest asks about a stay on your website at night, with the front desk closed
Sarah, from Ireland, asks on the hotel's website late at night about three nights in May for her family (PT-PT mirror: the same request in Portuguese)
Hotel Casa do Areal's Route
Example. This kind of business is available soon.
The customer
Hotel Casa do Areal: I'm Hotel Casa do Areal's digital assistant. I use artificial intelligence. I can help with guest questions and stay requests; if you prefer, I'll hand the conversation to a person at any time.
Hotel Casa do Areal: Hotel Casa do Areal, good evening. The front desk is closed until the morning. Tell me about your stay and I'll pass your request to Inês.
Sarah: Good evening, I'm looking for a room for three nights in May.
Hotel Casa do Areal: Noted. How many adults and children, and how old are the children?
Sarah: Two adults and our daughter, she's six.
Hotel Casa do Areal: Thank you. What kind of room would you like, and when do you expect to arrive?
Sarah: Is there a family room free on those dates?
Hotel Casa do Areal: I can't tell you whether a room is free: only the front desk sees that, in the hotel's calendar, and I don't have it here. I'll pass the question to Inês with your request.
Sarah: A family room. We'll arrive late, around eleven at night.
Hotel Casa do Areal: Noted. Inês will reply about a room for those nights. How would you like the reply, by phone, WhatsApp or email?
What you receive
What we know
- Who
- Sarah
- stay
- three nights in May
- guests
- two adults and a child of six
- arrival
- late, around eleven at night
Next step
- stay, for Inês to confirm
What the assistant won't do alone
Is there a family room free on those dates?
I can't tell you whether a room is free: only the front desk sees that, in the hotel's calendar, and I don't have it here. I'll pass the question to Inês with your request.
Tell me when it's available