Someone asks to see a flat on the website while Teresa is elsewhere
Inês, who saw the ad for the two-bedroom flat in Almada, asks on the landlord's website to see it (EN mirror: the same request in English)
Casa Ginjal's Route
Example. This kind of business is available soon.
The customer
Casa Ginjal: I'm Casa Ginjal's digital assistant. I use artificial intelligence. I can help with viewing requests; if you prefer, I'll hand the conversation to a person at any time.
Casa Ginjal: Casa Ginjal, good afternoon. Teresa is not available right now. Tell me which flat you would like to see and I'll pass your request on to her.
Inês: Good afternoon, I'd like to see the two-bedroom flat in Almada from the ad.
Casa Ginjal: Noted. Which days and times suit you for a viewing?
Inês: On a weekday evening, after work.
Casa Ginjal: Noted. Teresa will confirm the day and time with you. Do you have a date you would like to move in?
Inês: Before that, is the rent negotiable?
Casa Ginjal: I can't answer that: only Teresa gives the rent and the terms, as she wrote them. I'll pass the question to Teresa so she can reply.
Inês: I'd like to move in next month.
Casa Ginjal: Noted. How would you like the reply, by call or by message?
Inês: By message, please.
Casa Ginjal: Noted. Your request is with Teresa, who will reply by message to confirm or propose another time.
What you receive
What we know
- Who
- Inês
- flat
- two-bedroom flat in Almada, from the ad
- time requested
- a weekday evening
- move-in
- next month
- reply
- by message
Next step
- viewing, for Teresa to confirm
What the assistant won't do alone
Before that, is the rent negotiable?
I can't answer that: only Teresa gives the rent and the terms, as she wrote them. I'll pass the question to Teresa so she can reply.
Tell me when it's available