A guest asks for the door code on your website before arriving, while Rui is with other guests
Emma, from the Netherlands, who has booked one of the apartments from Friday, asks on the host's website about the arrival (PT-PT mirror: the same request in Portuguese)
Casa da Viela's Route
Example. This kind of business is available soon.
The customer
Casa da Viela: I'm Casa da Viela's digital assistant. I use artificial intelligence. I can help with guest questions and arrival details; if you prefer, I'll hand the conversation to a person at any time.
Casa da Viela: Casa da Viela, good afternoon. Rui is welcoming other guests. Tell me about your arrival and I'll pass it on to him.
Emma: Hello, we have a booking at one of the apartments from Friday.
Casa da Viela: Noted. When do you expect to arrive, and might it be late?
What you receive
What we know
- Who
- Emma
- stay
- booked from Friday
Tell me when it's available