A guest asks for the door code on your website before arriving, while Rui is with other guests
Emma, from the Netherlands, who has booked one of the apartments from Friday, asks on the host's website about the arrival (PT-PT mirror: the same request in Portuguese)
Casa da Viela's Route
Example. This kind of business is available soon.
The customer
Casa da Viela: I'm Casa da Viela's digital assistant. I use artificial intelligence. I can help with guest questions and arrival details; if you prefer, I'll hand the conversation to a person at any time.
Casa da Viela: Casa da Viela, good afternoon. Rui is welcoming other guests. Tell me about your arrival and I'll pass it on to him.
Emma: Hello, we have a booking at one of the apartments from Friday.
Casa da Viela: Noted. When do you expect to arrive, and might it be late?
Emma: We'll arrive late, around midnight.
Casa da Viela: Thank you. How many guests are you, including children?
Emma: Can you send me the door code now, so we can go straight in?
Casa da Viela: I can't send access details here: Rui sends them himself, once he has confirmed the booking name and the apartment. I'll pass your request on to him.
Emma: We are two adults.
Casa da Viela: Noted. Rui will confirm the booking and send you the arrival details. Are you coming by car? And how would you like his reply?
Emma: No car, we'll take a taxi. WhatsApp, please.
Casa da Viela: Noted. Your message is with Rui, who will confirm the booking and reply on WhatsApp.
What you receive
What we know
- Who
- Emma
- stay
- booked from Friday
- arrival
- Friday, around midnight
- guests
- two adults
- reply
- on WhatsApp
Next step
- arrival details, sent by Rui once he confirms the booking
What the assistant won't do alone
Can you send me the door code now, so we can go straight in?
I can't send access details here: Rui sends them himself, once he has confirmed the booking name and the apartment. I'll pass your request on to him.
Summary for Rui
- Stay
- booked from Friday
- Arrival
- Friday, around midnight
- Guests
- two adults
- Reply
- on WhatsApp
- Status
- asked for the door code; no access detail was sent
Tell me when it's available