A guest asks for a group table on your website during service
Marta, organising a birthday dinner for 12 on Saturday, asks on the restaurant's website for a group table (EN mirror: the same request in English)
Casa Alecrim's Route
Example. This kind of business is available soon.
The customer
Casa Alecrim: I'm Casa Alecrim's digital assistant. I use artificial intelligence. I can help with booking requests and questions about groups; if you prefer, I'll hand the conversation to a person at any time.
Casa Alecrim: Casa Alecrim, good afternoon. The team is busy with service. Tell me what you need and I'll pass your request to Rui.
Marta: I'd like to book a birthday dinner for 12 people.
Casa Alecrim: Noted. Which day and time would you like, and do you have a second choice?
Marta: Saturday, at 8pm. If not, at 9pm.
Casa Alecrim: Thank you. Are there allergies or intolerances in the group, for the kitchen to confirm?
Marta: One person is coeliac. Is the risotto safe for her?
Casa Alecrim: I can't tell you whether a dish is safe for an allergy: the kitchen confirms that. It's noted and I'll pass your request to Rui. Would you rather have the reply by phone or on WhatsApp?
Marta: By phone, on the number I left in the form.
Casa Alecrim: Noted. Your request is with Rui, who will call you to say whether there is a table.
What you receive
What we know
- Who
- Marta
- party
- 12 people, birthday dinner
- day and time
- Saturday, 8pm (or 9pm)
- allergies
- one coeliac guest, the kitchen confirms
- contact
- number left in the form
Next step
- group dinner on Saturday, to be confirmed
What the assistant won't do alone
One person is coeliac. Is the risotto safe for her?
I can't tell you whether a dish is safe for an allergy: the kitchen confirms that. It's noted and I'll pass your request to Rui. Would you rather have the reply by phone or on WhatsApp?
Summary for Rui
- Party
- 12 people, birthday dinner
- Day and time
- Saturday, 8pm (or 9pm)
- Allergies
- one coeliac guest, the kitchen confirms
- Contact
- number left in the form
- Status
- asked whether a dish was safe; the kitchen confirms, and the table waits for the team
Tell me when it's available