A new client asks for an appointment on the website while Carla is with another client
Marta, a new client in Amadora, asks on the salon's website for a haircut appointment at the end of the week (EN mirror: the same request in English)
Salão Marés's Route
Example. This kind of business is available soon.
The customer
Salão Marés: I'm Salão Marés's digital assistant. I use artificial intelligence. I can help with appointment requests; if you prefer, I'll hand the conversation to a person at any time.
Salão Marés: Salão Marés, good afternoon. Carla is with a client. Tell me what you would like and I'll pass your request on to her.
Marta: Good afternoon, I'd like to book a haircut.
Salão Marés: Noted. Is it your first visit to the salon?
Marta: Yes, it's my first time.
Salão Marés: Thank you. Which day and time suit you, with a second choice?
Marta: Before that, how much is a haircut?
Salão Marés: I can't give you a figure: I only give prices from the salon's own list, and I don't have it here. I'll pass the question to Carla so she can reply.
Marta: Saturday morning, or else Friday evening.
Salão Marés: Noted. Carla will confirm the day and time with you. Would you like someone in particular, or whoever is free? And how would you like the confirmation?
What you receive
What we know
- Who
- Marta
- service
- haircut
- client
- first visit
- time requested
- Saturday morning, or Friday evening
Next step
- appointment, for Carla to confirm
What the assistant won't do alone
Before that, how much is a haircut?
I can't give you a figure: I only give prices from the salon's own list, and I don't have it here. I'll pass the question to Carla so she can reply.
Tell me when it's available