A new client asks for an appointment on the website while Carla is with another client
Marta, a new client in Amadora, asks on the salon's website for a haircut appointment at the end of the week (EN mirror: the same request in English)
Salão Marés's Route
Example. This kind of business is available soon.
The customer
Salão Marés: I'm Salão Marés's digital assistant. I use artificial intelligence. I can help with appointment requests; if you prefer, I'll hand the conversation to a person at any time.
Salão Marés: Salão Marés, good afternoon. Carla is with a client. Tell me what you would like and I'll pass your request on to her.
Marta: Good afternoon, I'd like to book a haircut.
Salão Marés: Noted. Is it your first visit to the salon?
Marta: Yes, it's my first time.
Salão Marés: Thank you. Which day and time suit you, with a second choice?
Marta: Before that, how much is a haircut?
Salão Marés: I can't give you a figure: I only give prices from the salon's own list, and I don't have it here. I'll pass the question to Carla so she can reply.
Marta: Saturday morning, or else Friday evening.
Salão Marés: Noted. Carla will confirm the day and time with you. Would you like someone in particular, or whoever is free? And how would you like the confirmation?
Marta: Whoever is free. Please confirm by message.
Salão Marés: Noted. Your request is with Carla, who will reply by message to confirm or propose another time.
What you receive
What we know
- Who
- Marta
- service
- haircut
- client
- first visit
- time requested
- Saturday morning, or Friday evening
- confirmation
- by message
Next step
- appointment, for Carla to confirm
What the assistant won't do alone
Before that, how much is a haircut?
I can't give you a figure: I only give prices from the salon's own list, and I don't have it here. I'll pass the question to Carla so she can reply.
Summary for Carla
- Service
- haircut
- Client
- first visit
- Time requested
- Saturday morning, or Friday evening
- Confirmation
- by message
- Status
- asked the price of a cut; nothing is booked
Tell me when it's available