A visitor asks for a place on a tour on your website while Nuno is out with a group
Daniel, from Canada, staying in Lisbon, asks on the operator's website for a van tour of Sintra at the weekend (PT-PT mirror: the same request in Portuguese)
Rota da Serra's Route
Example. This kind of business is available soon.
The customer
Rota da Serra: I'm Rota da Serra's digital assistant. I use artificial intelligence. I can help with guest questions and activity requests; if you prefer, I'll hand the conversation to a person at any time.
Rota da Serra: Rota da Serra, good morning. Nuno is out in the hills with a group. Tell me which activity you would like and I'll pass your request to him.
Daniel: Hello, I'd like to book the van tour of Sintra.
Rota da Serra: Noted. Which day would you like, and a second day in case the first is full?
Daniel: Saturday, or Sunday if Saturday is full.
Rota da Serra: Thank you. How many people are coming?
Daniel: What happens if it rains? Do we get our money back?
Rota da Serra: I can't promise a refund or another date: Nuno will reply with the operator's own bad-weather policy, as written, and I don't have it here. I'll pass the question to him with your request.
Daniel: We are four adults.
Rota da Serra: Noted. Nuno will confirm whether there is a place. Would you like a private or a shared departure? And how would you like the reply?
Daniel: Shared is fine. WhatsApp, please.
Rota da Serra: Noted. Your request is with Nuno, who will reply on WhatsApp to confirm a place or propose another day.
What you receive
What we know
- Who
- Daniel
- activity
- van tour of Sintra
- day requested
- Saturday, or Sunday
- group
- four adults
- reply
- on WhatsApp
Next step
- a place on the tour, for Nuno to confirm
What the assistant won't do alone
What happens if it rains? Do we get our money back?
I can't promise a refund or another date: Nuno will reply with the operator's own bad-weather policy, as written, and I don't have it here. I'll pass the question to him with your request.
Tell me when it's available