The phone rings while you are on the job
Sofia lives in Parede and has a water leak under the kitchen sink.
Canalizações Serra's Route
Example. This kind of business is available soon.
The customer
Canalizações Serra: I'm Canalizações Serra's digital assistant. I use artificial intelligence. I can help with service requests and bookings; if you prefer, I'll hand the conversation to a person at any time.
Canalizações Serra: Canalizações Serra, good morning. Rui is on a job. Tell me what is happening and I will book a visit for you.
Sofia: I have a leak under the kitchen sink, it is dripping a lot.
Canalizações Serra: Have you closed the isolation valve under the sink? If you cannot find it, shut off the main supply to the house. Tell me the address.
Sofia: Done. Rua das Flores 12, Parede.
Canalizações Serra: Thank you. Rui can call in late this afternoon. Will you be home from 17:00?
Sofia: Yes. How much will this cost?
Canalizações Serra: Only Rui can tell you that, once he has seen it. I will not give you a figure that later turns out wrong. I'll ask Rui to call you when he leaves the job.
What you receive
What we know
- Who
- Sofia
- Service
- leak, kitchen
- Urgency
- today
- Address
- Rua das Flores 12, Parede
- Condition
- isolation valve closed
- Window
- 17:00 to 18:00 (customer at home)
Next step
- Price (only Rui gives it, after seeing the job)
What the assistant won't do alone
How much will this cost?
Declines to give a price, says what it will do and routes to Rui with the context.
Tell me when it's available