A customer asks for a quote on your website while you are out working
Inês, homeowner in Oeiras, no hot water since yesterday, asks on the business's website for a quote to replace the water heater (EN mirror: the same request in English)
Instalações Vale's Route
Example. This kind of business is available soon.
The customer
Instalações Vale: I'm Instalações Vale's digital assistant. I use artificial intelligence. I can help with quote and visit requests; if you prefer, I'll hand the conversation to a person at any time.
Instalações Vale: Instalações Vale, good afternoon. Nuno is out working. Tell me what you need and I'll pass your request on to him.
Inês: I'd like a quote to replace the water heater. I've had no hot water since yesterday.
Instalações Vale: Noted. Where is the house, and when do you need it done?
Inês: It's in Oeiras, Rua do Mar 8. This week would suit.
Instalações Vale: Thank you. Oeiras is in Nuno's area. Which days suit you for him to come and see it?
Inês: Before that, roughly how much does it cost?
Instalações Vale: I can't give you a figure: Nuno only quotes after seeing the water heater. I'll pass your request to him so he can reply.
Inês: All right. Call me on the number I left in the form.
Instalações Vale: Noted. Your request for Nuno to call you and agree the visit is with him.
What you receive
What we know
- Who
- Inês
- service
- replace water heater, no hot water
- address
- Rua do Mar 8, Oeiras
- urgency
- this week
- contact
- number left in the form
Next step
- quote visit, to be agreed
What the assistant won't do alone
Before that, roughly how much does it cost?
I can't give you a figure: Nuno only quotes after seeing the water heater. I'll pass your request to him so he can reply.
Summary for Nuno
- Service
- replace water heater, no hot water
- Address
- Rua do Mar 8, Oeiras
- Urgency
- this week
- Contact
- number left in the form
- Status
- asked for a figure; the quote waits until after the visit
Tell me when it's available