A driver asks for a service on the website while Rui is under a car
Sofia, a driver in Setúbal, asks on the workshop's website for a service for her car early next week (EN mirror: the same request in English)
Oficina Ribeira's Route
Example. This kind of business is available soon.
The customer
Oficina Ribeira: I'm Oficina Ribeira's digital assistant. I use artificial intelligence. I can help with service and repair requests; if you prefer, I'll hand the conversation to a person at any time.
Oficina Ribeira: Oficina Ribeira, good afternoon. Rui is working on a car. Tell me what you need and I'll pass your request on to him.
Sofia: Good afternoon, I'd like to book a service.
Oficina Ribeira: Noted. Which car is it: the make, the type and the year?
Sofia: It's a 2017 Renault Clio.
Oficina Ribeira: Thank you. Which day and time could you leave the car at the workshop?
Sofia: Before that, how much is the service?
Oficina Ribeira: I can't give you a figure: I only give the fixed prices the workshop has set, and I don't have them here. I'll pass the question to Rui so he can reply.
Sofia: I can leave it on Tuesday morning, or else on Wednesday.
Oficina Ribeira: Noted. Rui will confirm the day with you. Do you need a replacement car? And how would you like the reply?
Sofia: I don't need one. Please reply on WhatsApp.
Oficina Ribeira: Noted. Your request is with Rui, who will reply on WhatsApp to confirm the day or propose another.
What you receive
What we know
- Who
- Sofia
- job
- service
- car
- 2017 Renault Clio
- drop-off
- Tuesday morning, or Wednesday
- reply
- on WhatsApp
Next step
- visit, for Rui to confirm
What the assistant won't do alone
Before that, how much is the service?
I can't give you a figure: I only give the fixed prices the workshop has set, and I don't have them here. I'll pass the question to Rui so he can reply.
Tell me when it's available