A toothache at 8:30, before the clinic opens
Pedro has had a toothache since yesterday and writes on WhatsApp before the clinic opens.
Clínica Sol's Route
Example. This kind of business is available soon.
The customer
Clínica Sol: I'm Clínica Sol's digital assistant. I use artificial intelligence. I can help with appointment requests; if you prefer, I'll hand the conversation to a person at any time.
Clínica Sol: Good morning, Pedro. I can help you request an appointment at Clínica Sol. What is going on?
Pedro: I have had a toothache since yesterday. Can you see me today?
Clínica Sol: I'll ask the clinic for an urgent appointment today. Would you prefer the morning or the afternoon?
Pedro: Morning. Can I take ibuprofen in the meantime?
Clínica Sol: I can't advise you on medication; the dentist will answer you when she confirms. If the pain gets much worse, go to an emergency department.
Pedro: All right. This is my first time coming.
Clínica Sol: Noted as a first visit. The clinic confirms the time by message; would you like that to be on this WhatsApp number?
Pedro: Yes, this one.
Clínica Sol: Noted. The clinic will confirm the time with you shortly.
What you receive
What we know
- Who
- Pedro
- Reason
- toothache since yesterday
- Urgency
- urgent, today
- Preference
- morning
- Type of visit
- first visit
- Contact
- this WhatsApp number
Next step
- The dentist's answer on medication
- Confirmation of the time
What the assistant won't do alone
Can I take ibuprofen in the meantime?
Declines to give clinical advice, says what it will do and routes to the clinic with the context.
Tell me when it's available